A four step process to understanding your client
Do you find dealing with colleagues and clients tedious and frustrating?
Communication is a complex skill that we use daily, however to communicate with someone we work with or a customer can be tedious and frustrating.
I discovered a long time ago that there are different types of behaviours, some I would feel comfortable with, whilst others I struggled with. I realised we are not similar and we have feelings and beliefs which have an effect on our behaviour and how people perceive us.
Recently I completed accreditation in the much updated “Everything DiSC”. It became apparent how this very effective profiling tool can assist in many business areas such as human resources, sales or team building. This tool has come a long way since Professor William Marston, wrote the Emotions of normal people, where he described four primary emotions: Dominance, Inducement, Submissive and Compliance. Today with adaptive testing “Everyone DiSC” we refer to these emotions as Dominance, Influence, Steadiness and Conscientiousness.
To understand what primary emotion you are we offer a questionnaire that has no right or wrong answers.
To understand you or your client we offer a four step process that will ensure you get clarity, these steps are:
- Identify your behaviour style
- Understanding your style
- Identifying your clients behaviour style
- Identify Strategy for the best outcomes
To find out more about behaviour profiling and the difference this understanding will make to you and your client, email info@thetrainingnetwork.com.au or phone 1300 886 338.
