by Ivan Cunningham | 10 Mar 2013 | Training
“An ounce of prevention is worth a pound of cure” Benjamin Franklin Talents Bits and Bytes recently reported that in a sales environment, sales managers need to coach their staff up to 5 hours per month and the results your organisation can achieve is 107%. How many...
by Ivan Cunningham | 26 Feb 2013 | Training
Customer service- A retail secret You have to ask, where has good old fashion customer service gone? We have all experienced service in good or bad forms, and if we deliver mediocre or poor service then customers have more options than ever to go to competitor stores...
by Ivan Cunningham | 17 Feb 2013 | Training
Not all our Newspapers are dying! We read with interest that circulation has dropped in the Australian by 8% and Sydney Morning Herald around 14%; whilst the Daily and Sunday Telegraph have increased their reach. You can’t help wondering if bosses of News limited and...
by Ivan Cunningham | 11 Feb 2013 | Training
A four step process to understanding your client Do you find dealing with colleagues and clients tedious and frustrating? Communication is a complex skill that we use daily, however to communicate with someone we work with or a customer can be tedious and frustrating....
